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Notes on Eric Flowers’ Demystifying Service Design
(From Erik Flowers’ Demystifying Service Design presentation given at the O’Reilly Design Conference, Jan. 21, 2016, link here.) Service means to perform, provide, facilitate, enable and/or assist over...
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Notes on Tomer Sharon’s Validating Product Ideas Through Lean User Research
(The first of a two-part summary of Chapter 5 of Tomer Sharon’s new book, Validating Product Ideas Through Lean User Research. Posted online at uxmatters.com, link here.) This post covers the first...
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More Notes on Tomer Sharon’s Validating Product Ideas Through Lean User Research
(The second of a two-part summary of Chapter 5 of Tomer Sharon’s new book, Validating Product Ideas Through Lean User Research. Posted online at uxmatters.com, link here.) This post covers the second...
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Melissa Perri’s Keynote at the Ace! Conference
(Posted by the Ace! Conference in Feb 2015, link here.) Another great persentation by Melissa Perri, an ace practioner! I especially liked the part around 35:00–it reminded me we can use Design Studios...
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Notes on Christopher McCann’s Product UX –‘Create’
(Published to Slideshare 03/18/2016, link here or see below.) Christopher has defined a very efficient process for storyboarding, story mapping and design studios for product development Creating...
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Notes on Matt Nish-Lapidus’ Design Practice for the 21st Century
(From a video of Matt’s 03/16 presentation at the Interaction 16 conference, link here) We’ve entered a new design era: The Software Era There are 4 fundamental properties of this new era Digitization:...
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Notes on Understanding the Services Revolution
(From an June 2014 interview with McKinsey’s Travis Fagan on their website, link here.) In developed nations, services represent 70-75% of the GDP Economic growth now largely comes through services If...
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eCommerce: Competitive Analysis (P1)
A couple of years ago, I did some consulting for a hardware eCommerce site. Here is part 1 of a 3 part posting on the results. First I did a competitive analysis: 01_JohnWalker_eCommerceCompAnalysis
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eCommerce: Usability Testing Results (P2)
A couple of years ago, I did some consulting for a hardware eCommerce site. Here is part 2 of a 3 part posting on the results. Then I did some remote online usability testing via usabilityhub.com:...
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eCommerce: Recommendations for Improvement (P3)
A couple of years ago, I did some consulting for a hardware eCommerce site. Here is part 3 of a 3 part posting on the results. Finally, I compiled some recommendations based on best practices and...
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Notes on Eric Celedonia’s Improving UX with Pixar’s 22 Rules of Storytelling
(based on a post by Eric Celedonia on InVision’s blog, link here.) For brevity’s sake, I am skipping the original Pixar rules and just summarizing their UX counterparts—go to the original post above...
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Not-notes on Josh Seiden’s Product Strategy Meetup
(Kicking myself for missing this meetup tonight–had a ticket but couldn’t make it. So I followed along on Twitter, thanks to Melissa Perri, Lane Halley and @agileuxmeetup for the diligent tweets...
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Notes on Leveraging Tech to Improve Customer Communications with Jeff Gothelf
(From a 4/21/16 webinar by Lean Startup Co., link here) Teams should be celebrating customer successes, not feature releases Customer exposure needs to be less limited to make a business more...
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Notes on Jeff Sussna’s The Self-Designing Organization
(From Jeff’s 3/30/16 MX 16 talk, link here. I’ve only summarized the second half–so go to the link for the rest!) Welcome to the service economy! Value is no longer simply dumped into a product that’s...
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Notes on Jeff Gothelf’s Scaling Lean: Project, Program, Portfolio
(Posted to Jeff’s slideshare on 3/29/16, link here. His new book Sense and Respond is available for preorder here.) Scaling Lean: Project, Program, Portfolio from Jeff Gothelf Lean seems to break at...
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Notes on Jon Kolko’s Product Dev Presentation
(From Jon’s presentation at Midwest UX, Well Designed: How to Use Empathy to Create Products People Love, link here) There are 2 ways to approach product development: Product/Market fit depends on The...
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Notes on Amy Jo Kim’s 5 Shortcuts to Finding Your Customers
For the highest chance of success, innovative products need to first identify and satisfy early adopters—not the early majority they’ll eventually need to attract to be successful First, use the MVP...
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UX Thought of the Day: Employ Emotion
I was listening Steve Portigal’s podcast with Elizabeth Kell, Comcast’s Sr Dir of User Research, link here. Elizabeth relates a story of how, while out doing research in people’s homes, she will...
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Notes on Jared Spool’s One-Minute Test
(Jared Spool posted this on Medium on 4/10/15, link here) Here’s a way to make sure there’s alignment on the most important takeaways from a meeting: Reserve a few minutes at the end and ask team...
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Tesify, John Maeda!
by John Maeda—I copied this awhile ago and can’t find the link, but it’s too good not to post! Designers are often taught to strive for absolute perfection, but the startup world demands shipping fast,...
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