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Notes on Patrick Quattlebaum’s Why You Need a Service Experience Architecture
From the video of his MX 2013 presentation, link here. Services are process and experience based Optimize processes to reduce waste and focus on activities that directly deliver customer value...
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Notes on Lean Product Management for Enterprises by Natalie Hollier
From Natalie’s presentation this spring at LeanUX NYC, video link here. Lean Product Development is comprised of: Design thinking Lean Startup (the steering wheel which allows you to pivot) Agile UX +...
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Notes on How to combine Design Thinking and Agile in practice
From a post on Medium by Tom Roach, link here. STEP ONE: DESIGN THINKING SESSION First are customer journey maps, IBM focuses on what it calls the “six experiences”: Discover, try, buy (how do people...
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LukeW on mobile input for Conversations@Google 2014
Based on the videos from Conversations@Google 2014, link to Part 1 here and Part 2 here. Key takeaway: On mobile, use dropdowns as a last resort! Which of these looks more painful? The one on the right...
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Notes on Erika Hall and Jared Spool’s Cultivating Shared Understanding from...
From Erika and Jared’s 9/11/15 podcast, link here. Be sure and listen to it–my notes only cover the first half! Erika will be running a workshop at the UI20 conference in Boston in Nov–sure wish I was...
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Notes on Form Usability: 5 Requirements for Slider Interfaces
From a 09/15/15 post by Christian Holst at baymard.com, link here. Holst tested 18 major e-commerce sites for a study on filtering and found sliders were problematic Dual-point (i.e. max and min)...
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Notes on No UI is the New UI
From a techcrunch.com blog post by Tony Aube, link here. More apps are harnessing the phone’s native messaging capabilities to deliver their product with no additional UI interface needed They are...
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Notes on Anders Ramsay’s UXSG Keynote Presentation on MVPs
From a post on Anders’ site from Sept 2013, like here. What is an MVP? The shortest path from an idea to validated learning Used to avoid success theater: pretty wireframes everyone in the room like...
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Notes on Jared Spool’s For an Edge Condition, Seeing the Problem is a Problem
From an 11/24/15 post on medium.com by Jared Spool, link here. Jared defines an edge condition as an instance of system coordination outside the norm that fails Edge conditions are by nature difficult...
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Erik Flowers on Service Design
Copied directly from his blog post on practicalservicedesign.com, link here. Erik likens Service Design to a working ranch: the ranch always has to run, always has to produce, so innovation can be...
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7 Key Concepts About Product Development I Learned in 2015
NOTE: I spent much of 2015 learning more about product development from conferences, books, blog posts etc. Among the many sources I am indebted to, for this specific post I want to call out and thank...
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Quick Knowledge Drop: The OPDSA method
OPDSA = Observe, Plan, Do, Check, Adjust OBSERVE What is the current state of your potential product’s marketplace? Which companies dominate that marketplace? Are there currently any companies...
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Melissa Perri’s Product Kata
(Based on a post on Melissa’s namesake blog, link here. Melissa offers training on this topic and others at melissa@produxlabs.com.) Learning is a key component of product development—one which is...
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Notes on Tomer Sharon’s UX Salon Inteview about his New Book
(From UX Salon’s Dec 20 2105 Skype interview with Tomer Sharon, link here.) In preparing to write his new book, Validating Product Ideas through Lean User Research (order it at rosenfeldmedia), Tomer...
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Great Insights on Lean Content from Steph Hay
(from Steph’s website, link here, as reposted at uie.com.) Steph presents a great way of getting messaging for a new product validated before writing all the other content. Tracking clicks on possible...
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Notes on re/code’s podcast with Ev Williams from Medium
(From the 12/23/2015 podcast on recode.net, link here.) Ev started Medium because he believes content will be distributed primarily through 3 or 4 aggregation sites–one of which he hopes is Medium Ev...
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Notes on UX Pin’s Top 10 Product Design Lessons for 2016
(By Jerry Cao from UXPin’s blog, link here.) 1 Hubspot designer Austin Knight: Kick formality to the curb Last year, Knight paid someone to get drunk and do a usability test, leading the surprisingly...
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Notes on Tomer Sharon’s Rainbow Spreadsheet User Research Tool
(From Tomer’s 4/11/13 post on smashingmagazine.com, link here.) Tomer created a collaborative UX research observation tool he calls the Rainbow Spreadsheet (download it here, but read his article!)...
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Notes on The Importance of the First Choice in Website Navigation
(from Jeff Sauro’s 12/10/13 post on measuringu.com, link here.) A 2009 study by Bob Bailey and researchers concluded that if a user’s first click was on the optimal path of the website, 87% would...
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Notes on Christina Wodtke’s The Art of the OKR
(from a post on Christina’s site eleganthack.com, link here. She just released a book about OKRs, Radical Focus: Achieving Your Most Important Goals with Objectives and Key Results.) OKRs (Objectives...
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