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Using OKRs (Objectives and Key Reports) to Judge Performance
Implementing an OKR (Objectives and Key Reports) Methodology This summary was based on Christina Wodtke’s Introduction to OKRs, http://tinyurl.com/gnwjz9z, written for O’Rilly Media. Check it out for...
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Notes on Dan Saffer’s The Robots are Coming (to Services)
(Dan gave this talk at Adaptive Path’s Service Experience Conference on Nov 4, 2016, link here. Watch the video if you can, Dan is quite funny to listen to…) Dan defines a robot as any device that has...
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Notes on Monal Chokshi & Guerrilla Research
(From Monal’s 11/16 Mind the Product talk, link here. Monal is Head of UX Research at Lyft.) Guerrilla research is an informal method of gathering quick, low-cost feedback from user It’s unplanned and...
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Notes on Paul Moran’s Speed up Your Team with a Service Blueprint
(Paul is a Service Designer at E.ON. This is from his 1/25/17 post on practicalservicedesign.com, link here.) Paul finds that cross-functional product teams can sometimes be slow to make progress, so...
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Notes on Barry O’Reilly’s Lean Enterprise
(From his talk at GOTO 2016, posted 9/7/16, link here) Orgs need to re-embrace learning to keep up with the times Only 29% of Fortune 500 companies plan to grow their business via new products and...
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Stanley Wood of Spotify on Secrets of Design Leadership
(From a 4/3/17 post on blog.invisionapp.com, link here.) Stanley Wood wanted to deeper understanding of how top apps were handling their design culture, so he toured 20 of them He had learned at...
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Handy paper prototyping hints from lynda.com
(Published 9/12/13, link here) Materials Tape a printout of the test device (phone, tablet) to cardboard so it’s more weighty for users and more durable Leave a white frame around the device for visual...
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A few notes from LukeW’s Conversations@Google 2017
(Published 4/25/17, link here) An average person 80 phone usage sessions per day and the average interaction time is 38 seconds (down to 7 seconds for smartwatches!) This is why speed is so important...
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Notes on Sharing our Stories: Designing and Reviewing UX Portfolios
(From UIE’s All You Can Learn library, link here, recorded 1/16) First—save everything! Photos, sketches, versions etc (I am not great at this!) Consider keeping a regularly updated excel sheet that...
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Notes on Jared Spool’s Fixing the Failures of Authentication UX
(From uie.com‘s All You Can Learn library) Companies lose millions of dollars due to poorly-implemented authentication UX—lost sales, cost in resetting passwords etc Password guidelines have gotten...
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Notes on Andy Fitzgerald’s Language Arts for the Lizard Brain
(From a virtual seminar on uie.com’s All You Can Learn library) First Andy stresses the importance of the gestalt principles of visual understanding The UserTesting blog has a good explanation of this...
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Notes on Jim Kalbach’s Building Consensus by Mapping Experiences
(From a virtual seminar on uie.com’s All You Can Learn library) Here’s a user journey map Jim made for a client: This story being told here is about the individual, the organization and the...
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Notes on Brett Harned’s Estimate & Plan Digital Projects with Ease & Accuracy
(From a virtual seminar on uie.com’s All You Can Learn library) 3 types of projects to be scoped: Agile Kanban, scrum, no estimates, sprints, backlogs Waterfall Milestones, dependencies Hybrid Combines...
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Thoughts on Indi Young’s A Practical Type of Empathy
(From a talk Indi gave in 2015 and posted on her site, link here.) Researchers consider there to be 8 types of empathy, mostly deeply rooted in emotions and not useful in UX since you can’t make those...
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Notes on Kate Rutter’s Making the Most of Metrics
(From uie.com‘s All You Can Learn library) Kate’s 3 languages: What are we trying to accomplish? Words What does that look like? Pictures How will we measure the work and track progress? Numbers UX...
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Quick note on Kate Kaplan’s Facilitating an Effective Design Studio Workshop
(Posted on 7/2/17 to ungroup.com, link here) Kate posted a really nice overview of the design studio workshop—worth checking out even if you are an old hand at the process I particularly liked the...
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Quick Notes on Dave Gray’s Updated Empathy Map Canvas
(from Dave’s 7/15/17 post on medium.com, link here) The Empathy Map Canvas that Dave and XPLANE developed years ago has been a great success, but over the years some of the thinking has become diluted...
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Notes on Kevin Hoffman’s Creating a Design Facilitation Practice
(added 07/17 to uie.com’s All You Can Learn video library, link here) Meetings can reflect an facilitator’s confirmation bias—”everybody must think like me and run meetings like me so no discussion...
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Notes on Chris Risdon’s Shaping Behavior, By Design
(From a virtual seminar on uie.com’s All You Can Learn library) “Choice Architecture…is organizing the context in which people make decisions” from Nudge by Richard Thaler and Cass Sunstein Example of...
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Notes on Sabrina Ngai’s Designing a Universal App
(From Sabrina’s 7/26/17 medium.com post, link here) Capital One recently relaunched their flagship app as a universal app for iPhone and iPad This visuals didn’t change much—most of the changes were...
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